• Senior Help Desk Technician

    Job Locations US-VT-Winooski
    Type
    Full-Time
    Category
    Information Technology (IT)
  • Overview

     

    Senior Help Desk Technician

    At Marathon Health, our people are more than employees—we are ambassadors. We (www.marathon-health.com) are hiring a full-time IT Help Desk Technician to assist our ambassadors and customers by providing amazing customer service, troubleshooting, and technical support. Join our cause to change healthcare in the United States!

    Responsibilities

     

    • Facilitate second level support for escalated service requests
    • Evaluate help desk operations to ensure service levels are being met
    • Assigns and prioritizes open services requests
    • Identify, troubleshoot, and resolve user system issues
    • Maintain customer satisfaction in every step of service delivery
    • Install, support, configure, evaluate, maintain, monitor, and analyze systems and software in a client network environment
    • Utilize remote management software to resolve client requests
    • Document, review, and improve existing or new procedures and workflows
    • Work within our issue tracking system to assign, prioritize, document and maintain ownership of service tickets throughout their lifespan
    • Collaborate with other Marathon Health ambassadors on issue resolution
    • Participate in ongoing personal training and attainment of technical certifications
    • Some travel is required in order to assist in setting up and opening new health centers

    Qualifications

     

    • A minimum of 3 years professional troubleshooting experience or proven technical ability with laptops and desktops
    • Ability to work independently
    • Customer service focus and passion for support
    • Excellent written and verbal communication skills
    • Able to install, maintain, and troubleshoot technical issues related to Windows operating systems, Microsoft Word, Excel, and PowerPoint
    • Able to troubleshoot hardware issues on desktops and laptops
    • Ability to effectively prioritize and manage own time
    • Hours are 8:00 am to 5:00 pm est.

     

    This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development. To apply please visit our website at www.marathon-health.com and upload your resume under careers/positions.

    Marathon Health is a tobacco and drug free work environment. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).

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