Director, Client Enablement

Director, Client Enablement

Marathon Health (www.marathon-health.com) people are more than just employees—they are ambassadors. Join our mission to change healthcare! We are hiring a full-time Director, Client Enablement to join our team. 

This is a full-time position that in addition to a great team and work environment offers competitive pay and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays and resources to support your ongoing growth and development.

About Marathon Health

Marathon Health is one of the nation’s leading providers of employer-based health services.   We serve businesses throughout the United States, providing a different kind of healthcare program that focuses on total population health management and health risk reduction.

Marathon Health promotes a culture of health and wellness in everything we do. It is for this reason we seek to hire individuals who embrace wellness and model healthy behaviors in their own lives. We are proud to be a drug and tobacco free company. We value the richness diversity brings to our workforce and are committed to being an equal opportunity employer and provider (EOE).

The Client Enablement leader is responsible for creating the operational framework and processes that define Client Success operating procedures at Marathon Health and support the growth and development of the client success and regional operations leaders who manage our client partnerships. 

• Develop, manage and institutionalize the Marathon Health Client Success Playbook. Marathon Health is committed to creating a best-in-class client success / account management infrastructure and tools. In this capacity, the leader is responsible for process documentation, identification of best practices and skills enhancement. Including on-going training and education modules for client owners, ensuring that new hires are properly onboarded, and measuring the efficacy of account management training initiatives. Demonstrate use of playbook through targeted client relationships when serving as the strategic advisor to the client owner.
• Own the cross-functional client management processes. Continuously engage with leaders across the organization to drive consistency in how we work with our clients from implementation, reporting, invoicing, salesforce documentation, upsells, etc.
• Marathon Health deploys client tiering which helps us prioritize and utilize our resources effectively. This leader helps to ensure our programmatic approach to client tiering is effective and works to adjust departmental support as needed.
• Evolve the strategic account management experience to significantly improve revenue growth, profitable growth, and year-over-year client satisfaction. Create value for clients, teammates, and suppliers using innovative approaches. Build and develop our Risk, Renewal and Opportunity programming which is defined and deployed through a typical Client Lifecycle:
• Profiling clients
• Identifying client decision-makers
• Targeting opportunities with the greatest return on time invested  
• Developing action plans
• Executing (and measuring success) against the plan
• Partner with Sales and participate in professional, effective, face-to-face sales presentations in the market to provide an overview of how Marathon Health partners with our clients and present current examples of client best practices.
• Maintain up to date knowledge on the full scope of Marathon Health operations and services.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray Marathon Health in a positive manner.
• Participate in targeted customer entertainment activities, sales meetings, training programs, and conferences as directed.

• A bachelor's degree in business, marketing or related field plus a minimum of 7 years’ experience with employer-sponsored healthcare or equivalent combination of education and experience. Previous experience managing, coaching & developing members of a team required.  Previous experience managing client relationships or selling group benefits preferred.
• Excellent communication and organization skills
• Comfort with large data sets, including the manipulation of complex data
• Proficient customer relationship management (CRM) tools and workflows
• Highly professional and persuasive presentation skills
• Familiarity with strategic account management methodologies
• Must demonstrate integrity, persistence, and entrepreneurial spirit
• Must be able to travel up to 20% of the time